VCam FAQs

VCam supports Win2000/WinXP/Win2003/VISTA/WIN7, and need DirectX 8.0 or higher. Administrator privilege is needed to install VCam.

Please be sure to uninstall old version of VCam first (reboot if needed) then install the newer one.

VCam is based on DirectShow architecture, so in theory, if you have installed the right codec and let the video can be played by Windows Media Player, VCam is able to play it as well.
VCam supports common video formats (*.avi; *.dat; *.vbr; *.mpeg; *.mpg; *,mp1; *.mp2; *.vob; *.wmv; *.asf; *.rm; *.rmvb; *.mov; *.3gp; *.mp4; *.mkv; *.flv …).
If some video in your pc can’t be played by VCam, please install the right codecs, such as XP-Codec-Pack, K-Lite, ffdshow or StormCodec;
If ASF, WMV file can’t be played, please update (or reinstall) to the latest version of Windows Media Player;
If RM, RMVB file can’t be played, please install the latest version of Real One Player;
If MOV file can’t be played, please install the latest version of QuickTime Player;
Installing DirectX 9.0 or higher version is also recommended.

You can:
(1). Kugoo software’s bug, uninstall it or configure the audio device in it;
(2). Reinstall Windows Media Player.

You can:
(1) Don’s check the “Show the” (source video or processed video) item in Options dialog;
(2) Set “Default video size” in Options dialog to the right one you need such as 176 x144;
(3) Launch the application which will use VCam and open e2eCap webcam in it first, then launch VCam.

VCam only handles video, it just play the audio of video files on local pc, if you want to let your friend hearing the audio, you may:
(1) Open the audio mix function of your sound card: Double click the speaker icon in system tray, open volume control -> Options -> Properties -> Recording -> choose Wave Out Mix or Stereo Mix -> OK;
(2) Adjust the volume higher, and put your MIC near by your speaker, ^_^

VCam doesn’t have this feature. But you can make it using other tools such as Windows Movie Maker, please see the example in VCam help file .

You can use a lower capture frame rate when capturing, which can be set in Options dialog. The default value of it is 15, you can set it to 5 for example.

You need to close OS’s hardware acceleration, method: Right click on desktop -> Properties -> Settings -> Advanced -> Troubleshoot -> Hardware acceleration, set it to “None” will be OK! Note that you’d better change it back after screen capture finished.

For SN related question, please check here.

Please send the crash dump file to us for investigate, thanks.

It's not caused by us, it's probably displayed by NVIDIA GeForce Experience, press ATL+Z to disable it.

Sometimes our video is covered by images like this: In some cases, the image display is chaotic and causes the video to flicker. This is a problem caused by camera protection software (such as 360 Total Security). Google to learn how to close it.

If the software you use is capable of selecting a camera, you can choose ours to use. If not, you can temporarily disable other cameras to use ours:
Find other cameras in "Imaging devices" of the system device manager, right-click and select Disable Device to disable it. Right-click on it and select Enable Device to re-enable it if you want to use it again.

If the software you use is capable of selecting a camera, you can choose which one to use. If not, you can temporarily disable our camera to use others:
Find our camera in "Imaging devices" in the system device manager, right-click and select Disable Device to disable it. Right-click on it and select Enable Device to re-enable it if you want to use it again.

Set the default output size to 1280 x 720 and try again, or try others such as 640 x 480.

If it doesn't work in Windows 10:

It may be caused by the privacy settings, you can open Start  > Settings  > Privacy  > Camera and turn on the "Allow apps to access your camera" switch. Note that in the "Choose which apps can access your camera" list below, if the app you want to use is in the list, turn on the switch at the end.

It is also possible that the default video size, format or frame rate of our camera is not supported by the program. Please modify these settings of our camera to fit it and try again.

Our camera is a standard webcam and can be used in any software or website.
If a program cannot use our camera but can use the hardware camera, it is likely that it is blocking our camera on purpose. You can:

• iVCam: Change the device name and try again - In PC client, Settings > Miscs > Device Name
• WeCam: Click here to see more...

When using iVCam/WeCam, sometimes the device driver cannot be installed or does not work properly:

• iVCam prompts "Please reinstall iVCam!";
• WeCam prompts "The virtual camera has been disabled!" in the camera panel, but still does not work after clicking the "Enable" button.

Please check here for the possible causes and solutions.